About Vaping

What is an E Cigarette?

Electronic Cigarette is a revolutionary new product made with the most innovative and ground breaking technology. It provides the user with their nicotine hit, without all the toxins created by a regular cigarette.

Can I smoke Electronic Cigarette in public spaces?

Electronic Cigarettes are not subject to the Smoking Ban (Health Act 2006). Unlike normal cigarettes, E Cigs do not leave the bad odour that traditional cigarettes do.

What is in the E-Liquid?

ONE LITE e-liquids are made in the UK. Our E-Liquids contain Propylene glycol (a water based ingredient found in multiple off the shelf products including food and drink), Vegetable glycerin, pharmaceutical grade Nicotine and ONE LITE flavouring. All ONE LITE e-liquid batches are individually tested to the highest standards before they are released to customers.

What is propylene glycol?

Propylene glycol (PG) is a transparent and odourless chemical at room temperature that is used in many products including pharmaceuticals, food additives and cosmetics as a liquid that absorbs water. PG is used in many pharmaceutical products include common antibiotics, inhalers and nebulisers for over the last 50 years.

Approval of propylene glycol is further supported by the ATSDR (Agency for Toxic Substances & Disease) which states on its website that PG is as a ‘Generally Recognized as Safe’ (GRAS) additive for foods and medications.

What are the effects of nicotine in a ONE LITE E-liquid?

It is important to be aware that nicotine is an addictive substance where the effects can last from a few minutes to hours. Commonly the effects experienced from nicotine are those of stimulation, improved concentration and a sense of tranquility.

ONE LITE is not a nicotine replacement therapy (NRT) but a healthier smoking alternative that is free of the harmful and carcinogenic chemicals that are present in traditional cigarettes. The link of many common conditions that smokers experience is due to these harmful and carcinogenic chemicals that are present in traditional cigarettes. NICE guidelines state the benefits of electronic cigarettes for those who have repeatedly failed with regular NRT.

Does the vapour smell?

The vapour looks like smoke when it is exhaled, and depending on the flavour used can produce a sweet smell.

With our multiple flavours which includes the much coveted Classic tobacco and Ice Cool Menthol; our products have been praised by consumers for their taste, a credit to our continuous improvement model.

Not only do our products taste the best, they also help you save money.

How will you know when a Clearomiser needs to be replaced?

When you inhale and no flavour or vapour comes out then the clearomiser needs to be changed. On average they will last between 3-4 weeks of normal use.

If the clearomiser begins to leak after a few weeks, it requires changing, please ensure you replace it before continuing to use it.

Are there any restrictions?

E cigarettes and e-liquids SHOULD NOT be sold to anyone under the age of 18.

It is also advised that they are not to be recommended to customers who are pregnant, breast feeding or have an unstable heart condition.

How do I know which strength to choose?

Each smoker varies in what strength they need. However, you should always use the lowest strength you can.

High strength -18mg is recommended for people who have a high dependency;
Smoking more than at least 15 a day, heavy smokers during the morning, wake up during the night to smoke or smoke even if they are quite unwell.

Medium strength -12mg is recommended for people who have a medium dependency;
Smoke 10-15 a day but heavy smokers during the morning.

Low Strength – 6mg is recommended for people who have low dependency;
Smoke less than 10.

For Further guidance please contact our customer support line: 0800 644 4646


Can I QUIT with an E Cigarette?

Electronic cigarettes are currently not licensed as smoking cessation products. But by switching to ONE LITE you can begin to take the smoke free journey, by delivering the Nicotine hit that you require without all the chemicals you inhale whilst burning tobacco.

We commonly see that people who have switched to the ONE LITE electronic cigarette have been able to completely stop using tobacco cigarettes and even electronic cigarettes at their own time.

How does the e-cigarette work?

ONE LITE Electronic cigarettes are made up of 2 main components: a battery and a wickless non leaking clearomiser. Once you have added ONE LITE e-liquids to your clearomiser, rotate the clearomiser to allow the eliquid to mix into the device fully. Press the button on the side of the battery and inhale to use. When you inhale, the clearomiser turns a small amount of the liquid nicotine into nicotine vapour which is delivered through the mouthpiece. The principle of this is the same as steam formation from water.

How long does one refill last?

This will depend on the individual smoker but on average one 10ml bottle will last approx. 3-4 days. However for heavier smokers this would be less.

How long does a battery last?

The battery life does vary greatly depending on how much the e-cigarette is used. On average when the battery is fully charged it will last between 1-2 days of normal use. All ONE LITE batteries and chargers have a life time warranty, please ensure you only use ONE LITE chargers when recharging your device.

Can I use other E-liquids in a ONE LITE EGO kit?

ONE LITE EGO kits can be used with other E-liquids, our wickless non leaking clearomisers are made for optimum use with ONE LITE E-liquids. If you find that by using an e-liquid not made by ONE LITE that the clearomiser does not last as long, this may be the cause. ONE LITE cannot guarantee the efficacy of devices that are not used with ONE LITE E-liquids. In addition, ONE LITE cannot guarantee the safety of other e-liquids

How to dispose ONE LITE ego battery?

The battery should not be disposed of in general waste. Please sign post customers to your nearest recycling plant or you can return the battery to ONE LITE.

What to do if a customer has an adverse reaction to the product?

Ordering from One Lite


All ONE LITE products have been developed with doctors and other healthcare professionals with over 15 years experience within the NHS, both within the community and hospitals.

All liquid have been manufactured in the UK with each batch being individually tested prior to dispatch and each bottle is batch numbered to ensure 100% traceability to the manufacturing process and ingredients.

ONE LITE follows stringent quality control processes to ensure delivery of high quality products that are conforming to GMP standards.

ONE LITE only use high quality ingredients including pharmaceutical grade nicotine and food grade flavouring.

ONE LITE works closely with the authorities to adhere and help set future regulations. All electronic parts adhere to European regulations and have the highest quality.

ONE LITE also provides a lifetime warranty on all of its batteries and chargers, register your ONE LITE EGO kit to find out more.

How do I return a product?

All items sold on the ONE LITE website (including kits) are subject to a 7 business day refund. A full refund on any unopened and unused items purchased will be issued within this time period. The 7 day time period is from the day you receive your order.*

In order to qualify for a refund under the 7 day, you MUST contact our customer service team before the end of the 7 days. Unfortunately we will unable to accept requests made after this time.

Once we have authorised your goods to return, Please post your items back to One Lite, where you items will be check. All faulty items will receive a refund on the postage costs. We will also keep you updated with the progress of the return.

For more information on returning or replacing a product, click here.

What are your delivery times?

We aim to dispatch orders placed before 3pm the same day.

All orders placed after 3pm will be dispatched the following day.

There is no shipping on Saturday or Sundays so orders placed after 3pm on a Friday will be shipped the following Monday.

Once your order has been received, we will send you confirmation of your order via email.

If your order hasn’t been dispatched yet and you need to amend your order, you may contact 0800 644 4646 and choose customer service option.

To find out more, please click here.

Charging Guide

Improper handling of ONE LITE batteries and chargers may present a risk of fire, explosion or chemical burn. Users of these products agree to accept responsibility for all such risks and not to hold ONE LITE, distributors or retailers responsible for any accident, injury to persons, or damage to property caused by failure to follow correct charging procedure stated in the instructions below.

  • Store batteries and chargers in a cool, dry place at normal room temperature. Do not leave batteries or chargers in hot places such as in direct sunlight.
  • Keep sources of ignition, such as flammable objects or liquids, sparks, electrical equipment, hot objects and mobile phones – well away from batteries and chargers.
  • Do not leave charging batteries unattended or leave charging for more than 4 hours.
  • Do not leave batteries charging overnight.
  • Do not place batteries in a microwave oven, or in any high pressure container.
  • Do not immerse batteries or chargers in water or otherwise get them wet.
  • Do not use batteries, chargers or wall chargers from other sources with ONE LITE products.
  • Do not attempt to disassemble, modify, puncture, drop, throw, or cause any unnecessary shocks to the batteries or charger.
  • When the battery is not in use, disconnect the battery from the charger.
  • Charge and store batteries and chargers in a fire safe container like a LI-PO safe charging bag.
  • Do not use or charge batteries that appear to be rusty, leaking, discoloured, deformed, emitting an odour; or are otherwise abnormal.
  • Keep the batteries and chargers away from children and pets at all time.
  • Do not put batteries or chargers in mouth.
  • Do not use batteries or chargers with products they are not intended for.
  • Dispose of chargers and batteries according to the local law and regulations in your region.
  • Don’t hesitate to call ONE LITE customer service if you have any questions about your ONE LITE product.